Support
We’re happy to help. Most questions are answered below — for anything else, email us and we’ll get back to you, usually within 2 business days.
Contact us
Email contact@edventuredesign.com — include your device model and iOS version if you’re reporting a problem.
Frequently asked
How do I capture an idea?
Open the Capture tab, tap the microphone and speak, or switch to Text and type. When you stop, your idea is transcribed and given a title automatically. Capturing is unlimited and free.
Voice capture or research isn’t working
- Check your internet connection — transcription and research need to reach our servers.
- Make sure you granted microphone access (iOS Settings → Thought Spark).
- If you’re on the free plan, you may have reached your monthly Clarify or Research limit — upgrade to Pro for more.
- Still stuck? Email us with what you tried.
What’s included in Pro, and what does it cost?
Pro unlocks unlimited Clarify and Act, plus up to 50 deep web Research runs per month. It’s $7.99/month or $49.99/year. Capture, auto-titles, and the notebook are always free.
How do I manage or cancel my subscription?
Subscriptions are billed through Apple. To manage or cancel: open the iOS Settings app → tap your name → Subscriptions → Thought Spark. Cancelling stops the next renewal; you keep Pro until the current period ends. Deleting the app does not cancel a subscription.
How do I restore a purchase on a new device?
Sign in with the same Apple ID, open the paywall (Settings → Go Pro), and tap Restore Purchases.
How do I delete my account and data?
In the app, go to Settings → Delete Account. This permanently removes your account, usage records, and subscription records from our servers and wipes the ideas stored on your device. (Cancel any active subscription separately via your Apple ID settings.)
Where are my ideas stored?
On your device. Your thoughts, transcripts, and notes are not stored on our servers — only your account and usage records are. See the Privacy Policy for details.